If you decide, within 30 days of the date your order was placed or that your existing subscription renewed, that you no longer want the product(s) you ordered, please follow these steps:
1. Initiate A Refund Return Merchandise Authorization (RMA):
A Return RMA is required to return your BcuzBabies products.
BcuzBabies Support can be contacted on the HUB, at 385-215-9020 or support@bcuzbabies.com
2. Return The BcuzBabies Product(s) You’d Like Refunded:
Take the product(s) you would like a refund for to your nearest shipping facility (UPS, FedEx, USPS etc). Please note that refunds will only be given for products that are returned.
The RMA number must accompany your return. This can be found on the return slip provided. Please be sure to include the RMA number inside ALL packages you ship back (if you are sending more than one package). Packages received without an RMA number will not be able to be processed for a return.
BcuzBabies is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. BcuzBabies is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers.
3. Where To Send BcuzBabies Product(s) Returns:
Please send all items you would like to receive a refund for to:
BcuzBabies Returns Department
3556 South 5600 W, #1-618
Salt Lake City, UT 84120
Please Note: An RMA is required for a return to be processed. Please see the information in Step 2 to ensure your return gets processed.
4. Shipping Costs
You are responsible for covering the shipping costs for returning your product(s). We do not cover/reimburse for shipping costs for returns/exchanges.
In addition, you are responsible for any reshipping costs & fees associated with orders, domestic or international, that are returned to us for either having an insufficient address, wrong address, unclaimed, etc.
5. Refund Timeframe
Your refund will be processed once the product(s) you’ve returned have been received by our shipping department.
Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.
If you have any questions or run into any problems during your return, please email us at support@bcuzbabies.com or call us at
385-215-9020